We know you're excited to get your email set up on your iPhone®, iPad® or iPod® Touch. We should have your email working on your device in about 5 minutes. These steps work for most of our customers, but sometimes you might need to make some additional changes depending on where you live and which ISP(s) you use.
If you follow the steps below, and you can't receive or send email, please see iPhone: Troubleshooting Email for help.
BEFORE YOU START: To set up your iPhone, iPad, or iPod Touch with your email, you need to know your IMAP Email Server Settings and ports.
To Set up Email on Your iPhone, iPad, or iPod Touch
Go to Settings.
On the Settings screen, tap Mail, Contacts, Calendars.
Tap Add Account.
Tap Other.
Tap Add Mail Account.
Enter your Name, email Address, Password, and a short Description for your email. Tap Next.
Tap IMAP.
Use these settings for your Incoming Mail Server:
IMAP
Tap IMAP at the top.
Host Name: mail.YOURDOMAIN.com (example, mail.adecor.com, be sure to use your domain not ours)
User Name: Enter your full email address.
Password: Enter your email account password.
Use these settings for your Outgoing Mail Server:
SMTP (Outgoing Mail Server)
Tap IMAP at the top.
Host Name: mail.YOURDOMAIN.com (example, mail.adecor.com, be sure to use your domain not ours)
User Name: Enter your full email address.
Password: Enter your email account password.
NOTE: Even though iOS labels these fields as Optional, our email servers require them to send email.
If you have IMAP, tap Next, and then tap Save.
After saving check the following settings:
when prompted with the question, Cannot Connect Using SSL - Do you want to try setting up the account without SSL? Tap YES.
Outgoing Mail Server
Host Name: mail.YOURDOMAIN.com (example, mail.adecor.com, be sure to use your domain not ours)
User Name: Enter your full email address.
Password: Enter your email account password.
Use SSL: OFF
Authentication: PASSWORD
Server Port: 587
Advanced
Use SSL: OFF
Authentication: PASSWORD
Server Port: 143
Deleted Messages: NEVER
That's it. On your device, go to Mail (it's usually in the row at the bottom of your screen). If everything is working OK, you should see some email messages. To make sure you can send messages, go ahead and compose an email and send it to yourself.
If you're not receiving email messages or you can't send messages, see iPhone: Troubleshooting Email. Don't worry. There are a few things that can happen during the setup process. We'll help you investigate and fix them.
